Contact Adidas Customer Service
Adidas Phone Numbers and Emails
Toll-Free Number:
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(800) 982-9337US
Customer Service:
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(855) 823-4327Canada
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+49 913 2840Germany
Adidas Emails:
How to Contact Adidas Customer Service?
Most Popular Number:
| Total calls: 9 545 | Issues resolved: 304 | Last call: Mar 21, 2025 |
Adidas Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Adidas Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Adidas is 8009829337. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Adidas may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Adidas Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Adidas is 8009829337. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Adidas may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Adidas mainly because of return/ replace, request for information, shipping and delivery.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Adidas is customerservice@shopadidas.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Adidas Website:
Adidas Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 5:00am - 8:00pm
Locations:
Panamá
Ave. Principal y Ave. La Rotonda,
Torre Sur – 4th Floor,
Business Park ,
Costa del Este,
Panamá 00000
Germany
World of Sports, Adi-Dassler-Strasse 1,
Herzogenaurach,
Bavaria 91074
China
Gongcheng Road,
Xujiahui TWO ITC, No. 160,
Shanghai,
Xuhui District 200030
The Netherlands
Hoogoorddreef 9-A ,
Atlas Arena Offices,
Amsterdam 1101
Adidas Customer Service Reviews
Following a return, I have not received a refund after more than 10 months of waiting. Therefore, I do not recommend shopping online.Meanwhile, I've received many responses and interveners, giving me contradictory and different answers."I had a very bad experience with them, and to this day the issue is still not resolved
I hope this review finds you well, although I must express my deep disappointment and frustration with my recent experience as a loyal customer of Adidas. As someone who has supported their brand for many years, it pains me to say that my most recent encounter has left me feeling utterly dissatisfied and disillusioned.
In March, I placed an order with Adidas, eagerly anticipating the arrival of my chosen item.
However, what followed was a series of delays and a complete lack of transparency regarding the whereabouts of my package. Despite numerous attempts to inquire about the status of my order, I was consistently met with vague responses and what felt like an endless runaround.
Months have passed, and yet, I have not received the product I purchased nor any meaningful attempt to rectify the situation. This has been the worst customer experience I have ever encountered. As someone who has been a dedicated customer of Adidas for years, this treatment is both disheartening and unacceptable.
I want to emphasize that my loyalty to Adidas was unwavering until this incident.
However, the mishandling of my order and the subsequent lack of effort to resolve the issue have irreversibly tarnished my perception of their brand. As a result, I can no longer justify spending my hard-earned money on Adidas products.
I urge potential buyers to consider my experience seriously before making a purchase from Adidas.
The lack of accountability and poor customer service exhibited in this situation is unacceptable. I hope that sharing my experience will encourage Adidas to reevaluate their customer service practices and prevent others from enduring similar frustrations.
Thank you for taking the time to read my review.
I ordered 2 items from adidas last week. Same time, same order, same invoice.
Half my order showed up(in less time than expected which was nice). The other half of my order delayed and possibly lost. FedEx hasnt a clue what happened nor do they even know where my package is. I called adidas for a refund because its now 4 days past the expected delivery date and nobody has an answer for me.
Adidas told me I have to wait 14 days to get a refund because the package may arrive in the mail. Yeah, well, it also MAY NOT arrive and now I have to go out and buy another birthday present for my brother because nobody knows what the deal is.
Very poor customer service on both parties. Very very frustrating.
How Good is Adidas's Customer Service?
The fourth I had he was good and a girl the other two people was a hot mess
My customer service rep was very pleasant. Listen to my concerns, but told me since I did not have a receipt was not concerned about my problem with my shoe falling apart.
9 1/2 shoes , medium attire 350 to stay in suites for 4 nights, thank you,4243 367 **** ,
- . Welcome to Gboard clipboard, any text you copy will be savedvery satisfied very helpful they took care of my problem the customer did customers service person was very helpful here.. I
The representative was very polite and helpful.
I had ordered a Christmas present that was not the right size for my grandson. She told me what to do and she sent me a return sticker through my email while I was on the phone with her very fast outcome.
Summary of Adidas Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Adidas?
Shipping and Delivery Question:
- “Questiion about the sizes”
- “Shoe size”
- “My shipment is not delivered”
Return/ Replace Question:
- “Return”
- “Replacement order”
- “Exchange of ultra boost”
Request for Information Question:
- “Place order”
- “Some information”
- “About my order”
Product/ Service Question:
- “Order add”
- “Complaint”
- “I didn’t recieve my order and there is no communication since 29 November 2024”
Payments and Charges Question:
- “My payment is not going through”
- “Payment”
- “I need all my invoices”
Refund Question:
- “Refund”
- “Refund update”
- “Refund missing”
Activation/ Cancellation Question:
- “Adidas canceled my orders”
- “Cancel order”
- “Cancelar un pedido”
Account Question:
- “Promo code”
- “Hay there an a tiktok and i will love to sponsor you in my tiktok account i will show your stuff that you send me from alibrahim”
- “Rewards”
Website/ Application Question:
- “Your website ordered two of the same shoez”
- “Order online”
- “Just placed order online didn't receive confirmation email.”
Cards Question:
- “Gift card exchanges”
- “Gift card”
- “Verify my gift card balance”
Staff Question:
- “About the service i got today adidas at New market Albarton”
- “Customer service Complaint”
- “Customer service”
Employment Question:
- “In need of a job visa sponsorship”
- “401k”
- “Well the reason for my call is now more than the single issue that I had now the reason for my call is it effective product that was purchased that my son had on and another reason is for the runaround in the spin job I've been going through for the”
Other Question:
- “Shoe Designer”
- “My order”
- “Retraso de pedido”
Compare Adidas Customer Service To
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