Contact Adidas Customer Service
Adidas Phone Numbers and Emails
Toll-Free Number:
-
(800) 982-9337US
Customer Service:
-
(855) 823-4327Canada
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+49 913 2840Germany
Adidas Emails:
Adidas Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Adidas is (800) 982-9337. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Adidas may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Adidas is (800) 982-9337. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Adidas may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Adidas mainly because of return/ replace, request for information, shipping and delivery.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Adidas is customerservice@shopadidas.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Adidas Customer Service?
Most Popular Number:
| Total calls: 9 599 | Issues resolved: 307 | Last call: Feb 28, 2026 |
Contact Information
Adidas Website:
Adidas Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 5:00am - 8:00pm
Locations:
Panamá
Ave. Principal y Ave. La Rotonda,
Torre Sur – 4th Floor,
Business Park ,
Costa del Este,
Panamá 00000
Germany
World of Sports, Adi-Dassler-Strasse 1,
Herzogenaurach,
Bavaria 91074
China
Gongcheng Road,
Xujiahui TWO ITC, No. 160,
Shanghai,
Xuhui District 200030
The Netherlands
Hoogoorddreef 9-A ,
Atlas Arena Offices,
Amsterdam 1101
How Good is Adidas's Customer Service?
The fourth I had he was good and a girl the other two people was a hot mess
My customer service rep was very pleasant. Listen to my concerns, but told me since I did not have a receipt was not concerned about my problem with my shoe falling apart.
9 1/2 shoes , medium attire 350 to stay in suites for 4 nights, thank you,4243 367 **** ,
- . Welcome to Gboard clipboard, any text you copy will be savedvery satisfied very helpful they took care of my problem the customer did customers service person was very helpful here.. I
The representative was very polite and helpful.
I had ordered a Christmas present that was not the right size for my grandson. She told me what to do and she sent me a return sticker through my email while I was on the phone with her very fast outcome.
Summary of Adidas Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Adidas?
Shipping and Delivery Question:
- “Lost package”
- “I didn't receive my order”
- “Didn't receive my order”
Return/ Replace Question:
- “Return”
- “Returning my pants, they are too big. I want a refund.”
- “Return item”
Request for Information Question:
- “Question about a shiie”
- “About adidas and their bad experience”
- “Place order”
Product/ Service Question:
- “Product question.”
- “I have a problem with my order”
- “Sneaker allowance, have a new show can not be worn, there is a defect inside shoe”
Payments and Charges Question:
- “About payment”
- “Payment”
- “They charged my card twice for the same item”
Refund Question:
- “Lost refund”
- “Refund”
- “Refund update”
Activation/ Cancellation Question:
- “Adidas canceled my orders”
- “Cancel order”
- “Cancelar un pedido”
Account Question:
- “Promo code”
- “Hay there an a tiktok and i will love to sponsor you in my tiktok account i will show your stuff that you send me from alibrahim”
- “Rewards”
Website/ Application Question:
- “Your website ordered two of the same shoez”
- “Order online”
- “Just placed order online didn't receive confirmation email.”
Cards Question:
- “Gift card”
- “Gift card exchanges”
- “Verify my gift card balance”
Staff Question:
- “About the service i got today adidas at New market Albarton”
- “Customer service Complaint”
- “Customer service”
Employment Question:
- “In need of a job visa sponsorship”
- “401k”
- “Well the reason for my call is now more than the single issue that I had now the reason for my call is it effective product that was purchased that my son had on and another reason is for the runaround in the spin job I've been going through for the”
Other Question:
- “Check order”
- “Don’t want it”
- “Preguntar sobre un paquete”
Compare Adidas Customer Service To
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