Adidas - DON'T ASSUME THE CUSTOMER MATTERS
So, my wife is from Mexico and her brother is visiting us for a couple of weeks. Yesterday we went to buy some items at our local Adidas outlet store in Troutdale, Or.
We realized last night that we may have gone a little overboard on the purchasing since there is a huge sale due to the fact that this particular store is going to close at the end of the month. So, we decided there were some things we wanted to return that were not that necessary. My brother-in-law (my wife's brother) decided to take the return items back to the store to get a refund. Upon reviewing the receipt that we were given yesterday (01/20/2020) there was one item that we ran into a problem with.
A pair of navy blue sandals. We had gotten them at a great price since everything in the store is 60% off plus we had an additional 30% off on top of that so my brother-in-law didn't see any issue. Unfortunately for him, there are very rude workers at this store as they refused to give him a refund for these sandals. They insisted that he had stolen them from the store and so they took the sandals and did not give a refund.
They were not reasonable whatsoever and did not listen to him when he showed them the receipt. When I heard this, I was outraged. I understand that these workers are going to be looking for a new job soon, but they should not take there frustrations out on the customer EVER! This is unacceptable behavior and I am starting to wonder if I should ever go shopping at Adidas again in the future.
Buyer beware when you try to return "paid for" goods to an Adidas store. They might call you a thief and then end up stealing your items from you as well.
Sincerely,
Extremely Disgruntled Customer
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Location: 450 Nw 257Th Way, Troutdale, OR 97060
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content