Adidas

I've posted this on all the major social media sites, and I know I'm limited in what I can do, but I'm very happy when I can make people buy one less adidas product.

Adidas' customer service and their carrier, Ontrac, are the worst among all merchants. I bought a pair of $300 sneakers from the official website, and on February 1st, the tracking showed that the package was delivered, but there was no proof of delivery, no photo, and no option for me to sign for it.

Sure enough, the package was lost.

I searched for three days with no progress. On February 4th, I called Adidas customer service for the first time, and they told me to wait 14 days. On February 10th, I called again, and they asked me to wait another 14 days. Finally, on February 24th, I called Adidas for the third time.

At first, the representative still asked me to wait 14 days, but I refused. I requested to speak to a manager, and after a 15-minute investigation, the manager simply told me that Ontrac had denied the claim, so Adidas would not compensate me either.

After more than 20 days of waiting with no resolution, the manager suddenly just told me the claim was denied? I've always heard that Adidas' customer service and Ontrac's shipping service are the worst, and now I've experienced it firsthand.

I will never buy anything from Adidas again, nor will I ever use Ontrac. Posting this to warn everyoneavoid them at all costs!

Adidas has not only ignored my emails, but they have also avoided helping me regarding a legal concern on the Roblox platform. They claimed that they aren't able to access my account, which is fair, but there are other methods for them to potentially reinstate my Roblox account. They are the ones who sent a copyright takedown for an old clothing item I uploaded many years ago as a child. This resulted in a strike on my account, making it three strikes in total. This has resulted in the deletion of my entire account. My last two strikes were from Paramount Global for uploading SpongeBob clothes for the same reason. I was just a child back when I uploaded the content; I had no idea that there would be such harsh and extreme punishments at the time.

It is shameful how Adidas cannot fathom the dire situation they have put me in. Not only that, but I have also personally gone through the process of even removing copyrighted items from my account to prevent further termination, including ones from Adidas, and yet my account was still deleted. This is on Adidas and Roblox for having such poor moderation guidelines and communication.

Roblox DMCA appeal agents are 98% bots so they aren't helpful, and Adidas has blocked my email which is why they haven't replied back to me. I am truly disappointed in how desperate Adidas, as a company, is trying to silence Roblox players for their personal gain. Adidas is no different from Paramount when it comes to profit and communication regarding legal issues.

Dear Adidas Customer Service,

My name is Gabriela, Im from Brazil and have recently travelled to the USA, being there from Feb 24th to Mar 5th. I am writing to express my disappointment and frustration regarding my recent experiences with orders placed on the Adidas website.

As a loyal customer of Adidas for several years, I have always held your brand in high regard for its quality products and efficient service. However, my recent encounters have left me deeply dissatisfied.

To begin with, on Feb 20th, still being in Brazil, I placed an order for an Adidas Adizero Boston 12, size 9 W, order AD92320****. Since I looked for the same running shoes in Brazil e couldnt find it in store to try it on, I ordered size 9 because that is the size I wear for my Nike`s running shoes. It was right after President`s Day and there was a coupon bigsale available.

Everything went fine with the order and the website. The shoes arrived at the Adidas Originals Store in Miami Beach on Feb 23rd. First thing I did as soon as I arrived in Miami was going to the store and for my surprise, the shoes were too big for me. The guy who helped me there, looked it up in Adidas` system and told me that I could go to the Adidas store at Sawgrass Mills, where they had the same shoes in size 8 ½ and could exchange it for me.

Another option was to return the shoes and order it again from the online store, but at that point the coupon was not available anymore and the price had gone up. After that, I even started chatting with Adidas online customer service and was informed again that I could either return the shoes or go to the Sawgrass Mills store to exchange the shoes for the smaller size.

On Feb 26th my plans were to rent a car in Miami and head straight to Orlando, were I would continue the trip. Since both the employees from the Miami Beach store and the other one from the customer service chat said I could exchange the shoes at Sawgrass Mills I decided to change my plans and stop there before going to Orlando. That made me go out of my route and arrive in Orlando in the evening, but I really wanted the shoes!

So I went there and, again, for my frustration they did not have the shoes and said they had stopped selling it months before. I just couldn`t believe it! One of the employees of the store advised me to return the shoes and get it online, but the price was different from the one I had bought at first. I ended up returning the shoes and tried to forget about it.

After a couple of days, on Feb 29th, I was already in Orlando and got an email from Adidas about a flash sale, coupon LEAPDAY.

I looked up for the same Adizero Boston 12 I bought before and it was still available. On the website, it was written in large green letters that if I placed the order immediately, it would be available for pick up on the next day, that being Friday, March 1st. I was just so happy when I saw it, the price was even lower than the one I got for the first time and it would arrive on perfect time! So that was what I did, I placed the order AD92356****.

My mother heard me talking about the flash sale and decided to orders some products too, the message was the same: products would be available on March 1st. Her order was AD92356****, also placed through my account. We both selected the option for the store pick up at the Adidas Store at Florida Mall. On the same day I got the e-mails saying that both orders were on their way to the store, which made me feel really confident about it, since it was really clear on the website that I could pick them up on the next day.

We went to the store on Friday, around 5pm and asked about the orders.

The employee who helped me didnt actually help, just said that if I didnt get the email telling me to pick it up, then they were not available. I explained to him about the date on the website and everything, but he didnt really care about it. So here I started feeling really frustrated again and tried sending messages to the Adidas chat. All the answers were 100% standardized and basically everyone said they couldnt help, that I had to speak directly to the store.

By the way, the phone number for the Adidas Store at Florida Mall (the one you show online) doesnt work, they just dont pick it up. I felt that no one was actually willing to help, it really made me regret placing those orders.

My plans were to go back to Miami on Mar 4th, since my flight back to Brazil was on the 5th and we had a contract with the car rental firm that we would be back by 12pm on the 4th. We decided to pay for another day with the car so we could wait a bit longer to see if the orders would finally be available, since they were supposed to be at the store on the past Friday and they didnt arrive on time. Around 11am I received the email saying the order was available and we went to the Florida Mall as soon as possible.

For my disappointment and frustration once again, only my mothers products were available, not the Adizero Boston 12 that was the one that I really wanted from the beginning. Another time I told the whole story for the employees there, asked them to help me tracking my shoes and they were all just SO UNFRIENDLY! It was really clear that they did not care about the customer service that was being delivered. On top of that, my mom tried her shoes on and they didnt fit her well, but when we asked if we could exchange them there, they said no because, according to them, the shoes were on sale and they did not have those on the store.

Since we were heading back to Miami we decided to go back to the Sawgrass Mills store, which was an outlet so they would be able to exchange the shoes.

We asked about it when we arrived and they confirmed it so my mom started looking for other models. When we went to the check out point, we gave the cashier the shoes we wanted to exchange and the new ones. For my surprise ONCE AGAIN, the lady said the products we got were not available for exchange, neither for return! She advised me to call the customer service and what the lady I spoke to said to me was that the employees at the Florida Mall didnt put on system that we had got the shoes, thats why we couldnt return it, that we just had to wait until they were available to do that.

I was truly chocked when I heard that because we picked the shoes up not after 1pm and we tried to return/exchange them after 7pm! Well, after another awful situation I asked to speak to the manager and he was literally the first and only person from Adidas that actually helped! So I would really like to report that, manager Uzo from the Adidas Store at Sawgrass Milss was extremely professional and solved our problem, we could exchange the products at the end.

After all, I ended up without the running shoes I wanted but at least my mother found good options for her. On Mar 5th I got the e-mail that my shoes arrived at the Florida Mall store, but unfortunately I was already going back to Brazil.

I know that after a couple of days my order will be sent back to the inventory and Ill get the refund, but that was really not I was wanted. I did a lot of research on running shoes and was certain that the Adizero Boston 12 was the best one for me, so its really a shame I wont be able to have it. Im running a half marathon this year and that was my goal shoe.

As a result of all these issues listed above, I have had to spend valuable time and effort contacting customer service to address the problems with my order during my trip.

As a loyal customer who values the Adidas brand, I expect a higher level of service and attention to detail and thats why I wanted to tell you this whole situation.

I appreciate your attention. Please do not hesitate to contact me at this e-mail (gabimei@***.com or gabimei@***.com) if you require any further information or clarification.

Thank you for your understanding and cooperation.

Sincerely,

Gabriela Meirelles