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Poor customer service

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Adidas - Poor customer service
Update by user Jul 22, 2022

Adidas washed their hands of responsibility. They blamed it on the carrier “OnTrac”.

OnTrac said Adidas was supposed to refund me… they items were thrown in a mail room and not put in the apt #340 box in the mailroom. It was free game to over 100 occupants and the homeless that pop in there because it was left on the floor and not put in my box. They just kept stating “it was delivered. There’s nothing we can do”I tried PayPal ( I paid through them and my bank) PayPal could t do anything either.

They suggested I go through my bank. Wells Fargo, who is doing an investigation.

Fingers crossed they refund me. I’ll keep you all posted

Original review posted by user Jun 22, 2022
I saw the ratings for their customer service before I made the call. I never received my delivered pkg. they told me I had to contact their shipping company myself. I got nowhere. I was out on hold for 36 mins while their cust serv rep was looking to see what she could do. She never came back ( most likely on purpose) I called back and asked for a manager was out on hold again, she finally came back and said he wasnt available& theyd call me back. That never happened. My order was for $274 and I have nothing and no help

User's recommendation: Do t buy online with Adidas.

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Featured
ID
#3696919 Review #3696919 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Worst customer service in my life
Loss
$274
Preferred solution
Deliver product or service ordered
New Reviewer

Company promise to everyone my product are good but not good , actually I purchased the pair of sleeper .i wearing or some day and I see product are defected this time I'm very angry with adidas

Company promise to everyone my product are good but not good , actually I purchased the pair of sleeper .i wearing or some day and I see product are defected this time I'm very angry with adidas
Company promise to everyone my product are good but not good , actually I purchased the pair of sleeper .i wearing or some day and I see product are defected this time I'm very angry with adidas
Company promise to everyone my product are good but not good , actually I purchased the pair of sleeper .i wearing or some day and I see product are defected this time I'm very angry with adidas
Company promise to everyone my product are good but not good , actually I purchased the pair of sleeper .i wearing or some day and I see product are defected this time I'm very angry with adidas
actually I purchased the pair of sleeper .i use of some day and I see product are defected like garbage, I'm very angry with adidas company, and talk to showroom staff but he talk to me like very rude, and not solution of my problem and i humbly request suggestions for every costomer you don't have to purchase any product in every adidas showroom.
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ID
#4047352 Review #4047352 is a subjective opinion of poster.
Preferred solution
Want to exchange my product with other

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Damaged kids football

Adidas - Damaged kids football
Adidas - Damaged kids football
Good afternoon, Recently I bought my grandson the latest size 3 Qatar football. He is six years old. I am a regular customer and never had reason to complain. But after playing a couple of games with his peers the ball was damaged and a piece of the silicone covering...
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ID
#4043990 Review #4043990 is a subjective opinion of poster.
Loss
$30
Preferred solution
Replacement

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Adidas is a scam

Ordered shoes, lasership marked them as delivered and I never received them. They did nothing about it and refused to do an investigation, its been a month and nobody has reached out to me. Their website says contact lasership and lasership says contact them. Ive made...
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ID
#4040513 Review #4040513 is a subjective opinion of poster.
Loss
$160
Preferred solution
Full refund

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New Reviewer

Return damaged football cleats

Adidas - Return damaged football cleats
Adidas - Return damaged football cleats
Adidas - Return damaged football cleats
I have had my addidas predator freak .2 for about a month now and its already tearing badly I havent even used them that much
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ID
#4038376 Review #4038376 is a subjective opinion of poster.
Pros
  • Good cleats
Cons
  • Bad durability
Loss
$130
Preferred solution
the same pair of cleats but that isn’t defective

My order was stolen off my porch they contacted fedx who said they deliver at correct address maybe you did but i didnt recieve im psying for sumthin i dont have doesnt sit right with me i'll never

Adidas would not refund mei because fedx said it was delivered at correct address so what I didn't recieve it need to start making sure people home I will never use adidas again

User's recommendation: Don't look for a refund if your merchandise is stolen.

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ID
#4030808 Review #4030808 is a subjective opinion of poster.
Location
Savannah, Georgia

Wrong size, XL turns out to be a medium fit

I have heard nothing from Adidas. The product I received came from my nieces who lives in America, she ordered a XL shirt online , which was made in Thailand but was sent from China, the XL is the size of a medium, I'm unable to send it back.

User's recommendation: Don't buy products you can't try on , if you have to buy from company's within the UK.

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ID
#4025931 Review #4025931 is a subjective opinion of poster.
Location
Caister-On-Sea, England

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Order from rev up

Adidas - Order from rev up
Original review updated by user Sep 27, 2022
Lies about tracking number and. I order being sent but took my money I have written them and they keep getting me a run around for 2 weeks. Keep blaming it on adidas website. I have all emails and my money taken out of account . Your customer service isnt answering any of my questions either 443 939 ****. Orders through rev up
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ID
#4020284 Review #4020284 is a subjective opinion of poster.
Loss
$107
Preferred solution
Full refund

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I got problem with my product no one supports

Adidas - I got problem with my product no one supports
Adidas - I got problem with my product no one supports
Hi this is Ali I bought one shoes from adidas original in Malaysia for my wife as a gift because i went there to visit Malaysia After come back to India my wife start to used after 2 times use the shoes opened from the side and we got shocked We went to adidas showroom in Bangalore India they told they can not do anything for us So what is the meaning of international guaranty ? Please let me know you can support your product or not I need your help about it
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ID
#4014459 Review #4014459 is a subjective opinion of poster.
Preferred solution
Let me to go and buy another product
New Reviewer

People need to know how this company operates

People need to know how this company operates. The customer service is really poor. Getting your order out to you in a timely manner is really poor. Doing an exchange its horrible. The company does not communicate well with you about your exchange or how long it will take to be delivered. My whole overall experience has been horrible and I will never order from this company again.

User's recommendation: You might want to overnight your order.

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ID
#4004480 Review #4004480 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

To find out where my exchange order is

Adidas - To find out where my exchange order is
I will never order from this company again. It took darn near a whole month to get my original order. I contacted the company to do an exchange and havent received an email about the exchange yet. When I finally called him on the phone, they said it would have to go...
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ID
#4004443 Review #4004443 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Fake Adidas brand for sale someone

Dear Respected Adidas management I want to inform you some people sale Adidas brand copy in bangali market Ajman please you come must and visit and take action
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ID
#3994463 Review #3994463 is a subjective opinion of poster.
Preferred solution
I want to inform about Adidas brand copy for sale someone you must take action plz
New Reviewer

Dissatisfied with service

I LOVED ADDIDAS.. But the Company has LOST ME YOU NOW ARE MAKING IT DIFFICULT TO RETURN YOUR PRODUCTS IT WASNT when I return One item 2 years ago WHY MAKE LIFE DIFFICULT GOOD BYE!
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ID
#3991734 Review #3991734 is a subjective opinion of poster.
Preferred solution
Full refund

Redeem points

Adidas costume service is horrible,they put on the line for hours till the calls no body answer. I want to ask to build a costume service,because you do not have one.

User's recommendation: Zero.

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ID
#3991271 Review #3991271 is a subjective opinion of poster.
Location
Chicago, Illinois

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Customer Service

Adidas - Customer Service
Adidas - Customer Service
Adidas - Customer Service
Adidas - Customer Service
Adidas - Customer Service
Update by user Sep 20, 2022

I only have my story.

Original review updated by user Sep 20, 2022
My son got a pair of Adidas for work. The pair he got were on sale for $164.40 He has worn them for 3 months. Part of the sole has fallen off. The inside looks like he has had them 3 years! These shoes started falling apart 1 month ago. I have sat...
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ID
#3987821 Review #3987821 is a subjective opinion of poster.
Product
Adidas Shoes
Pros
  • N9ne
Cons
  • Customer service is terrible and shoes are junk
Loss
$164
Preferred solution
Full refund

Did Not Receive Order

Adidas - Did Not Receive Order
Once again! I ordered a pair 9f leggings and they didnt make it to my door as usual. The delivery service is horrible Not fedx or ups it was a delivery services...a contracted service. Tje always deliver my items to the wrong building. Tget till a pic of the package at...
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ID
#3987470 Review #3987470 is a subjective opinion of poster.
Location
Rockville, Maryland

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